Data Deletion Request

What Data Can Be Deleted?

You can request deletion of personal data we have collected about you through our website and messaging services, including:

• Account information (name, email, phone number, address)
• Message history from Facebook Messenger, Instagram, email, and SMS
• Conversation transcripts stored in our Chatwoot customer service platform
• Uploaded design files and artwork (if no active or pending orders)
• Order history and preferences

Data We Must Retain

For legal and business reasons, we may need to retain certain information even after a deletion request, including:

• Transaction records required for tax and accounting purposes (retained for 7 years as per Canadian law)
• Records related to disputes, fraud investigations, or legal claims
• Anonymized or aggregated data that cannot identify you personally
• Data necessary to fulfill active or recently completed orders

How to Request Data Deletion

To request deletion of your data, please contact us using one of the following methods:

Verification Process

To protect your privacy and prevent unauthorized deletion requests, we may need to verify your identity before processing your request. We may ask you to provide:

• The email address or phone number associated with your account
• Recent order numbers or conversation details
• Answers to security questions

Processing Timeline

Total timeline: Typically 5-10 business days from initial request to completion. We are required to complete deletion requests within 30 days under applicable privacy laws.

Impact of Data Deletion

After your data is deleted:

• Your account will be permanently closed and cannot be recovered
• You will lose access to order history and saved designs
• Active conversations in Messenger, Instagram, email, or SMS will be removed
• Any pending orders must be completed or cancelled before deletion
• You may create a new account in the future, but previous data will not be restored

Your Privacy Rights

Under Canadian privacy law (PIPEDA) and international regulations (GDPR for EU users, CCPA for California users), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (right to erasure)
• Withdraw consent for data processing
• Object to certain types of data processing
• Request a copy of your data in a portable format

For more information about how we collect, use, and protect your data, please read our Privacy Policy.

Questions or Concerns?

If you have questions about this data deletion process or your privacy rights, contact us:

• Email: printsdmt@gmail.com
• Phone: +1 647 938 3710
• Address: 9390 Woodbine Ave, Suite 323, Markham, ON L6C 0M5, Canada